TERMS AND CONDITIONS

 

Do you accept returns?

Please contact us here first if you need to return an item. You can return items within 14 days for refund at your own expense and using your chosen carrier. You must obtain proof of postage. Items are returned at your own risk and we cannot accept liability for any returns damaged or lost in transit. Your order must be returned to us unopened and unused with the original presentation box, with any protective packaging and any cards or tags included. All returns are quality checked and items that do not meet our returns policy will be declined and may be sent back to you at your expense. 
Refunds that are accepted will be credited to the payment method used to place the order excluding the initial delivery cost. We are unable to issue refund receipts.

What should I do if my item is damaged?

We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you inspect your order upon receipt.

If your order has arrived damaged, you must email us photos within 3 days of receiving your order.

If an item in your order is faulty, you must email us photos within 7 working days.

Please email clear photos to us, including photos of how the box arrived  and we will get back to you as soon as we can to resolve this.

If you have owned your item for longer than the above, we will deem your order as accepted.

If you have any queries about your order please email hello@lisatravers.co.uk as soon as possible

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© 2020 LISA TRAVERS